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Tech Support

Proactive maintenance and 24/7 support to keep your business running smoothly

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Tech Support

Comprehensive Tech Support Solutions

Reliable maintenance and rapid response to keep your business running

Managed IT Support Services

At Upnovix Digital, we provide enterprise-grade technical support and proactive maintenance to ensure your digital assets perform at their peak. Our managed services combine cutting-edge monitoring tools with expert engineers to prevent issues before they impact your business.

Select from our tiered support packages and enhance them with specialized add-ons for priority response, advanced security, or dedicated engineering time.

Key Advantages:

  • 99.99% uptime guarantee
  • Average 15-minute response time
  • Preventative maintenance protocols
  • Dedicated support engineers
  • Comprehensive reporting dashboards

Support Capabilities

  • 24/7/365 monitoring and support
  • Proactive performance optimization
  • Emergency bug fixes and patches
  • Security updates and hardening
  • Backup management and disaster recovery
  • Third-party integration support

Ideal For:

  • Businesses needing reliable tech support
  • E-commerce stores requiring uptime
  • Startups without in-house IT
  • Enterprises with complex infrastructures
  • Agencies managing client websites

Our Support Methodology

1

System Audit

Comprehensive assessment of your current infrastructure

2

Preventative Plan

Customized maintenance schedule creation

3

Ongoing Monitoring

24/7 system health tracking

4

Rapid Response

Immediate issue resolution protocols

5

Continuous Optimization

Performance improvements and updates

Managed Support Plans

Choose your service level and enhance with specialized add-ons

Basic Care

$499/mo
  • Business hours support
  • Monthly maintenance
  • Basic monitoring
  • Security patches
  • 5 support tickets/month
  • 4-hour response time

Recommended Add-ons:

After Hours
+$299/mo
  • Weekend support
  • Evening coverage
  • Emergency call-back
  • Priority ticket queue
Performance Boost
+$399/mo
  • Monthly optimization
  • Speed testing
  • Database tuning
  • CDN configuration
Customize Package

Proactive

$1,499/mo
  • 24/7 monitoring
  • Weekly maintenance
  • Advanced monitoring
  • Automated backups
  • Unlimited support tickets
  • 1-hour response time

Recommended Add-ons:

Dedicated Engineer
+$1,999/mo
  • Named support specialist
  • Weekly check-ins
  • Preventative reviews
  • Strategy sessions
Security Suite
+$999/mo
  • Daily vulnerability scans
  • Firewall management
  • Malware protection
  • Security audits
Customize Package

Business Critical

$3,999/mo
  • 24/7 priority support
  • Daily maintenance
  • Enterprise monitoring
  • Disaster recovery
  • SLA with financial backing
  • 30-minute response time

Recommended Add-ons:

Platinum Response
+$2,499/mo
  • 15-minute response SLA
  • Executive escalation
  • Dedicated hotline
  • On-call engineering
Infrastructure
+$3,999/mo
  • Cloud management
  • Auto-scaling config
  • Load testing
  • Failover systems
Customize Package

Custom Enterprise

Custom
  • Fully customized SLA
  • Dedicated support team
  • On-site options
  • Architecture reviews
  • 5-minute response time
  • Quarterly strategy

Recommended Add-ons:

Global Coverage
+$5,999/mo
  • Follow-the-sun support
  • Multi-language team
  • Regional compliance
  • Localized monitoring
Full Stack
+$7,999/mo
  • Application + infra
  • CI/CD pipeline support
  • DevOps integration
  • Architecture guidance
Customize Package

Emergency Support

$299/incident
  • 24/7 emergency response
  • 2-hour resolution SLA
  • Critical issue triage
  • Immediate escalation
  • Post-mortem report
  • No monthly commitment

Recommended Add-ons:

Preventative Review
+$499
  • Root cause analysis
  • System hardening
  • Vulnerability scan
  • Recommendations
Retainer Credit
+$999
  • 5 incident credits
  • Priority scheduling
  • Pre-paid discount
  • Extended to 6 months
Customize Package

Backup Pro

$299/mo
  • Automated daily backups
  • Encrypted storage
  • 1-click restore
  • Off-site replication
  • Disaster recovery testing
Add to Package

Security Shield

$599/mo
  • Web application firewall
  • DDoS protection
  • Malware scanning
  • Brute force prevention
  • Security headers
Add to Package

Performance Pro

$499/mo
  • Weekly speed audits
  • Database optimization
  • Caching configuration
  • CDN setup
  • Load testing
Add to Package

VIP Support

$1,999/mo
  • Dedicated engineer
  • 15-minute response
  • Weekly check-ins
  • Preventative reviews
  • Executive reporting
Add to Package

Compliance

$2,499/mo
  • GDPR/HIPAA readiness
  • Audit preparation
  • Policy documentation
  • Staff training
  • Penetration testing
Add to Package

Developer Hours

$199/hour
  • Pre-purchased blocks
  • Senior engineers
  • Code-level support
  • Custom development
  • Architecture guidance
Add to Package

Need custom SLAs or specialized infrastructure support?

Request Custom Solution

Support Case Studies

Proactive maintenance and rapid response in action

E-commerce Platform Support
Proven Results

E-commerce Platform Support

24/7 maintenance for high-traffic online store

Key Results:

  • 100% uptime during peak seasons
  • 63% faster load times
  • $250k saved in potential lost revenue
Enterprise System Maintenance
Proven Results

Enterprise System Maintenance

Ongoing support for corporate SaaS platform

Key Results:

  • 98% reduction in critical incidents
  • 4-hour average resolution time
  • 30% lower IT costs

Client Testimonials

What our clients say about our support services

"Their team caught a critical server issue before it caused downtime - saving us an estimated $75k in lost sales."

Michael Rodriguez

Michael Rodriguez

CTO, ShopNation

"We went from daily firefighting to proactive optimization. Their support transformed our operations."

Priya Kapoor

Priya Kapoor

Operations Director, FinTech Global

Support FAQs

Answers to common questions about our tech support

What response times can we expect?

Our tiered response times:
  • Standard: 1 hour (business hours)
  • Priority: 30 minutes (24/7)
  • Emergency: 15 minutes (24/7)
  • Platinum: 5 minutes (24/7)

How do you handle security updates?

Our security protocol includes:
  • Automated vulnerability scanning
  • Patch management schedule
  • Emergency security updates
  • Pre-update backups
  • Post-update verification

What monitoring tools do you use?

Our tech stack includes:
  • New Relic for performance monitoring
  • PagerDuty for alerting
  • Prometheus for infrastructure metrics
  • Custom uptime monitoring
  • Security threat detection systems

Need Reliable Tech Support?

Get started with a free infrastructure assessment today

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